At Goodeze, we prioritise customer satisfaction.
If you encounter any issue with the products you’ve received, our refund and return policy is here to support you.
Non-received Goods: If you’re charged for items not received or collected, notify us within 14 days for a full refund or credit.
Faulty Goods: Should you find any defect with your purchased goods, notify us within a reasonable period for an assessment, leading to a possible refund or credit.
Change of Mind (Specific Items): Unworn, unwashed, and original packaged items may be returned within 30 days of delivery for a refund or exchange. For food with an expiry within 30 days. No change of mind applicable.
Exclusions apply to certain categories due to hygiene reasons.
Contact Us: Lodge your claim emailing goodeze.com.au@gmail.com.
Consumer Law: Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.
Your satisfaction is our priority, and we’re here to ensure a transparent and supportive shopping experience.